Here is a quick “ABC” on how to cope with a crisis:
| Acknowledge the challenges faced | ||
| Be calm and transparent – don’t try to shield people from reality, it almost always creates problems | ||
| Communicate and create a safe space for others to voice concerns and questions | ||
| Don’t damage your credibility by promising things you cannot deliver | ||
| Eat and sleep enough – look after yourself so you can look after others | ||
| Focus on what you can control and take actions accordingly |
The pragmatic and practical approach BEX take to delivering Lean Six Sigma training ensured the trainees successfully delivered projects that added to the bottom line. Within 3 months of the course ending, the projects – delivered as part of the course – had achieved savings in excess of 5 times the total investment in the training.
The boot camp met all of the needs that we needed to address – key terms, introduction to different frameworks, introduction to the two BEX excellence frameworks, and practical exercises to highlight the skills needed. We had access to a group of highly experienced and skilled excellence specialists from BEX to contribute different perspectives on the content and on us. I fully appreciated the access I had during the sessions to such a high level of expertise. The sessions were highly interactive. I got all of my questions answered and then some.
