Process Thinking & Excellence
Feedback
Alan Doyle
Managing Partner, Barry Doyle & Co., Dublin
Very useful at a practical level. Enjoyed it.
Robert Scherrer
EFQM Excellence Assessor, Tokyo
We laughed while we learned.
Course Participant, Munich
Should be compulsory training for all senior managers.
Course Participant, Toronto
Very informative and helpful.
Course Participant, Hamburg
Very comprehensive training in short time, very efficient.
Course Participant, London
It makes you stop and think about what you do.
Course Participant, Chicago
Exceeded my expectations.
A one-day training workshop designed to give people a real understanding of how to improve processes to gain new efficiencies, enhanced effectiveness, heightened customer focus and an appreciation of how they contribute.
Course Details
This intense workshop is designed to provide participants with an understanding of:
- Excellence
- Quality in service
- Process thinking
- Lean and Six Sigma tools
- How process thinking drives efficiency as well as customer and staff satisfaction
It combines instruction with exercises to illustrate key points. The course culminates in a very hands-on practical session where attendees work under pressure to design and pilot improved processes.
Plus VAT/Sales Tax where applicable.
Target Audience
All levels, all functions (except six sigma black belts)
Prerequisites
None
Course duration
7 Hours (including breaks)
Class size
12 to 14, 18 to 21, or 24 to 28*
*With some compromise, a class of 6 to 7 can also be accommodated
