Common sense would seem to dictate that people with experience – those who have worked with a process – will get better results than those who are new to the job.
The old adage “practice makes perfect” reflects this and concepts such as on the job training are built on it. But is it correct? Deming’s answer to the question was a blunt “no” …before he qualified it with: “not if we are doing the wrong things”.
The common sense nature of his reply is such that some may discount it as being of little value. However, the challenge is in realizing when you are doing the wrong things – and Deming was challenging people to think.
Since at least the 1800s, people had jumped the high jump using variations of a forward jump. Then in the 60s an American, Dick Fosbury, decided to throw himself headfirst and backwards over the bar!