On Benchmarking
Last week I presented at the 1st International Benchmarking Conference in Tehran. It was an interesting experience – and one which taught me quite a lot about our host nation.…
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October 20, 2014
The 3 most important parts of leadership
Yesterday, my 11-year-old was appointed as a sports leader for her “house” in school (the whole school is grouped into 4 houses). Last night, I asked her what she thought…
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September 12, 2014
Integrating Excellence Assessment with Strategy
A few years ago, some of the large European organisations that had used the EFQM Excellence model for a number of years to systematically drive improvement wanted to find ways…
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July 31, 2014
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