Krisztina Rozgonyi elected a Fellow of the Business Excellence Institute


Krisztina Rozgonyi

Krisztina Rozgonyi FBEI


We are delighted to announce that Krisztina Rozgonyi (Austria) has been elected as a Fellow of the Institute.

Krisztina works with a wide range of international organizations including UNESCO, the UN’s ITU, the Council of Europe, the European Commission, and the World Bank as well as with governments, regulators, and companies. She is currently Assistant Professor in the University of Vienna’s Department of Communications.

She holds a Masters in Communication Sciences and a Doctor Juris in Law and State Sciences (both from Eötvös Loránd University in Budapest), an MBA from the Central European University) and PhD in Communication Sciences from the University of Vienna. Krisztina was appointed to the Institute’s Advisory Board in March.

A little good news

We are happy to share a little good news in these difficult times – and we’ve two pieces of good news!

The first is that BEX now has a presence in Germany, with Ingrid Baecker taking the lead in representing us in Munich with support from Thomas Paulu, a member of the Institute’s Advisory Board who is based in Munich.

Ingrid Baecker

Ingrid Baecker

Second is that we’re delighted to welcome Krisztina Rozgonyi to our Advisory Board. Krisztina is an international media, telecommunications, and IP policy expert. She is Assistant Professor of Communications in the University of Vienna.

Krisztina Rozgonyi

Krisztina Rozgonyi

An ABC for Challenging Times

Here is a quick “ABC” on how to cope with a crisis:

A Acknowledge the challenges faced
B Be calm and transparent – don’t try to shield people from reality, it almost always creates problems
C Communicate and create a safe space for others to voice concerns and questions
D Don’t damage your credibility by promising things you cannot deliver
E Eat and sleep enough – look after yourself so you can look after others
F Focus on what you can control and take actions accordingly

When Life Gives You Lemons…

It’s a cliché, and I personally prefer the version I saw outside a café once which read “When life gives you lemons, give them back and say you wanted coffee”. Either way, at the moment, we have all been given a lot of lemons. So, is it possible for us to make lemonade?

Business owners the world over must adapt, and adapt quickly, to this new landscape, which will hopefully be relatively temporary. Schools are closed in many countries with students taking classes from home by video-conference and in many businesses, people who have worked closely together as a team are also working from home with meetings being conducted online. They are the lucky ones. Others have been laid off or need to risk manning the checkouts in grocery stores and supermarkets. Big questions have no immediate answer; How long will this last? Will governments implement suitable support packages for businesses? Will banks defer loan repayments? And so on.

Organisations around the world find themselves having to manage in the face of uncertainty. It might seem scary but managers always face uncertainty. We are now more aware of it and it can seem daunting but the same leadership organisations rely on every day can help them through the days ahead.

I know of one group of people who went to school together in the 80’s who have agreed to offer the services of their businesses to each other at significant discounts to help each other out if needed. I also know of a business that rents a premises in Dublin, Ireland, which was consumer facing and so saw its business dry up. They spoke to the landlord on March 18 about it, and they agreed, without hesitation, to reduce their rent significantly for the next few months. In doing so, the landlord demonstrated that he values the tenant and he has also helped ensure the business remains viable, so he has a tenant in future months. In this win-win situation, both the landlord and the tenant are making lemonade.

Elsewhere, we work with one business that has decided to offer to pay all its people full pay for two weeks if they need to self-isolate and, if the company is forced to close its factory, is prepared to keep everyone on half pay.

These are small examples of organisations taking care of their stakeholders, a core tenet of The Business Excellence Institute’s approach to running an organisation. So, what else can be done to make lemonade? If your organisation finds itself with less work than normal, why not work on some of those things that you have thought about doing for years, but couldn’t find the time? The important but not urgent stuff like strategy, team building, process improvement, leadership development or the professional development of your people with, for example, lean six sigma or communications skills training. These are just some examples of areas that will help improve your organisation and help it become more robust so that it can not only survive, but thrive, in difficult times.

Prepare for Excellence

This one day, highly interactive workshop will be held on Friday, March 27 in Dublin (Dun Laoghaire). Attendees will explore leadership, strategy, communication, risk and innovation to develop an understanding of what organisations need in order to embark on their journey to excellence. The workshop includes a discussion on how excellence assessment helps organisations on the journey and a challenging simulation.

When Where Price
27 March, 10:00-17:00 Dun Laoghaire, Dublin Members €317, Non-Members: €381
Register Now

Season’s Greetings & Best Wishes for an Excellent 2020

Wishing you a Happy Christmas and Holiday season and all the best for an excellent year in 2020

Feliz Navidad  –  Joyeux Noël  –  Buon Natale  –  Frohe Weihnachten  –  Veselé Vánoce  –  Boldog Karácsonyt  –  Glædelig jul  –  Vrolijk Kerstfeest  –  Hyvää Joulua  –  Wesołych Świąt  –  Feliz Natal  –  Καλά Χριστούγεννα  –  С Рождеством  –  З Різдвом Христовим  –  Maligayang pasko  –  Nollaig Shona  –  God jul  –  Mừng Chúa Giáng Sinh  –  メリークリスマス  –  สุขสันต์วันคริสมาสต์  –  חג מולד שמח  –  मेरी क्रिसमस  –  聖誕快樂  –  圣诞快乐  –  메리 크리스마스  –  كريسمس مبارك  –  كريسمس سعيدة

Excellence Hall of Fame – 2020 Inductees

Dublin, Ireland, 10 December, 2019

The Business Excellence Institute is delighted to announce the successful nominees, elected to the Excellence Hall of Fame for induction in 2020. In alphabetical order by first name, they are; Anastassia Lauterbach, Andrew Kakabadse, and Teresa Kemppi-Vasama.

Anastassia Lauterbach

Anastassia Lauterbach

Andrew Kakabadse

Andrew Kakabadse

Teresa Kemppi-Vasama

Teresa Kemppi-Vasama

Anastassia Lauterbach – Founder, Lauterbach GmbH, Board Member of EasyJet and eKomi

Anastassia is one of the world’s leading experts on cybersecurity and artificial intelligence and in their implications for corporate governance. After earning a doctorate in Psychology, she joined Munich Re from where she went on to work for McKinsey, DaimlerChrysler, T-Mobile, and Deutsche Telekom (where she served as a board member). She then worked for Qualcomm before founding her own company. She has served on a number of other boards, including for Dun & Bradstreet, and is a Senior Advisor to McKinsey, a founding member of the NASDAQ Advisory Council of Next Gen Board Leaders, and an advisor to UN’s International Telecommunications Union.

Andrew Kakabadse – Professor of Governance & Leadership, Henley Business School

Andrew is one of the world’s foremost experts on governance, boardroom effectiveness, top teams, and government. He has been listed in the world’s Top 50 business thinkers on two occasions (in 2011 and 2013). After starting his career as an environmental scientist and working both in the public sector and with an engineering consulting firm, Andrew joined the faculty at Cranfield University’s School of Management (where he is now an Emeritus Professor). His research has focused on governance and the performance of boards and executive teams. He has been a visiting professor at many universities around the world and has been a Visiting International Fellow at the Centre for Creative Leadership. You can learn more about him here.

Teresa Kemppi-Vasama – Executive Chair, Kemppi Oy

Teresa started her career in Andersen Consulting (Accenture). She then moved to the Finnish Red Cross where she grew her role and worked her way up management. After over a decade with the Red Cross, she started to work in her family’s welding equipment business, Kemppi. In 2014, she was appointed as its Executive Chair. She was honoured as a Veuve Clicquot Business Woman of the Year in 2015 and, in 2017, she was awarded with one of the ten first “Finland 100 Years Medals” by the Finnish Chamber of Commerce. She serves as on the board of Cargotec and of Lappeenranta-Lahti University of Technology (LUT University), is Chair of the Association for Finnish Work, and she serves as Vice Chairman of the Industrial Society of Lahti. You can learn more about her here.

The Induction Ceremony is a Black Tie Gala Dinner with a “fireside chat” that will take place in the Shelbourne Hotel, Dublin, on Thursday, 26 March, 2020. Induction Ceremony Gala Dinner tickets can be purchased here


About The Business Excellence Institute

The Business Excellence Institute is a membership body that promotes business excellence as a multi-disciplinary profession, excellence in management, and the use of innovative approaches to personal and organizational development. It works with individuals and organizations ranging from small family businesses to federal governments to help them deliver outstanding results for all their stakeholders. It has members on 6 continents and while predominantly practitioner focused, it also has academic members.