Introduction to Quality

This quality training course focuses on awareness and understanding. It takes a common sense approach to quality, demystifying the jargon, making concepts easily accessible and shows how quality can be managed in a simple, low-friction way.

Course Details

  • A little background – Deming, Juran, Shewhart, Ono, Taguchi
  • Responsibility
  • Planning and PDCA
  • Process
  • Variation
  • Performance Measurement
  • Lean
  • Six Sigma
  • Kaizen – Continual improvement
  • Quality standards such as ISO 9001, ISO 13485, AS9100
  • The problem with standards
  • The BEX Baseline
  • Business Excellence

The course combines instruction with exercises and group discussion.

Target Audience

All functions, all levels (except quality managers, lean six sigma green and black belts, and ISO 9001 auditors (and similar standards such as ISO 13485).

Course duration

4 Hours (including breaks)



Class size

Minimum 14

Course Code:



In-house: Negotiable
Open Sessions: €209 (Members), €350 (Non-members)
Plus VAT where applicable


[NPS ranges from -100 to +100, positive scores are good]

NPS +81%

I learned a lot!”
Course participant, London

Makes another wise boring subject highly interesting.”
Course participant, Dallas

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