Introduction to Business Excellence

Take your first step on the on the road to excellence – discover Business Excellence, learn about how it developed and about how it can help you.

Course Details

This half-day course introduces Business Excellence, the BEX Baseline, and the BEX Excellence Framework. It is predominantly lecture-style but also includes group discussion. Topics covered include:

  • The development of Business Excellence
  • Deming and other pioneers
  • The EFQM Excellence model and Baldridge principles
  • The BEX Excellence Baseline™
  • The Business Excellence Alignment Model™
  • The Sustainable Business Excellence Framework™
  • Process Excellence and Lean Six Sigma
  • Evidence that Business Excellence delivers results
  • Strategy integration
  • Easy first steps

The course combines instruction and exercises, with group discussion.

Target Audience

All levels, all functions

Course duration

4 Hours (including breaks)



Class size

Minimum of 14

Course Code:

O-01  Great Starting Point


In-house: Negotiable
Open Sessions: €149 (Members), €289 (Non-members)
Plus VAT where applicable


[NPS ranges from -100 to +100, positive scores are good]

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