Effective Communication

Good leaders are good communicators. Effective communication facilitates better business. It helps in everything from understanding your customers though running projects, to giving people feedback. Failure to communicate effectively can stifle innovation, increase risk and kill motivation.

Course Details

This workshop is designed to build awareness of the barriers to effective communication and to equip participants with approaches to overcome them. Its main focus in on one-to-one communication. Topics covered include:

  • Exploring communication
  • Barriers to communication
  • Communication styles
  • Discussion
  • Active Listening
  • Emotional awareness
  • Focus
  • Stress
  • Approaches
  • Written communications
  • Handling conflict

The training combines lecture sessions with group discussion, exercises, and practice sessions.

Target Audience

All levels, all functions.

Course duration

7 Hours (including breaks)



Class size

Minimum 14

Course Code:



In-house: Negotiable
Open Sessions: €249 (Members), €369 (Non-members)
Plus VAT where applicable


[NPS ranges from -100 to +100, positive scores are good]

Inadequate Feedback to calculate NPS at this time

I would definitely recommend it.”
Ksenia Koltsova, Colours of Life International Film Festival, Moscow

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