Process Thinking & Excellence
Non Member Price
€ 630
Member Price
€ 300
Plus VAT/Sales Tax where applicable.
A one-day training workshop designed to give people a real understanding of how to improve processes to gain new efficiencies, enhanced effectiveness, heightened customer focus and an appreciation of how they contribute.
Target Audience
All levels, all functions (except six sigma black belts)
Prerequisites
None
Course Duration
7 Hours (including breaks)
Class Size
Minimum of 12 to 14, 18 to 21, or 24 to 28*
*With some compromise, a class of 6 to 7 can also be accommodated
Course Details
This intense workshop is designed to provide participants with an understanding of:
- Excellence
- Quality in service
- Process thinking
- Lean and Six Sigma tools
- How process thinking drives efficiency as well as customer and staff satisfaction
It combines instruction with exercises to illustrate key points. The course culminates in a very hands-on practical session where attendees work under pressure to design and pilot improved processes.
Feedback
NPS ranges from -100 to +100, positive scores are good
NPS 89%
