Intro to Quality


NPS ranges from -100 to +100, positive scores are good
NPS 81%

This ‘Introduction to Quality’ training course focuses on awareness and understanding. It takes a common-sense approach to quality, demystifying the jargon, making concepts easily accessible and shows how quality can be managed in a simple, low-friction way.

Course Details

The course has been developed to leverage the power of action learning, problem-based learning, and social learning. Pre-work, exercises, discussion and reflection are combines with presentations to quickly bring participants up to speed at prepare them to bring organization’s on their journey to excellence. Topics covered include:

  • A little background – Deming, Juran, Shewhart, Ono, Taguchi
  • Responsibility
  • Planning and PDCA
  • Process
  • Variation
  • Performance Measurement
  • Lean
  • Six Sigma
  • Kaizen – Continual improvement
  • Quality standards such as ISO 9001, ISO 13485, AS9100
  • The problem with standards
  • The BEX Baseline
  • Business Excellence

The course combines instruction with exercises and group discussion.

Non Member Price
Member Price

Plus VAT/Sales Tax where applicable.

People m

Target Audience

All functions, all levels*





Course duration

4 Hours (including breaks)


Class size

Minimum of 14

* Except for quality managers, lean six sigma green and black belts, and ISO 9001 auditors (and similar standards such as ISO 13485.)