Introduction to Quality
The ‘Introduction to Quality’ training course focuses on awareness and understanding. It takes a common-sense approach to quality, demystifying the jargon, making concepts easily accessible and shows how quality can be managed in a simple, low-friction way.
Target Audience
All functions, all levels*
Prerequisites
None
Course Duration
4 Hours (including breaks)
Class Size
Minimum of 14
* Except for quality managers, lean six sigma green and black belts, and ISO 9001 auditors (and similar standards such as ISO 13485).
Course Details
The course has been developed to leverage the power of action learning, problem-based learning, and social learning. Pre-work, exercises, discussion and reflection are combined with presentations to quickly bring participants up to speed and prepare them to bring organizations on their journey to excellence. Topics covered include:
- A little background – Deming, Juran, Shewhart, Ono, Taguchi
- Responsibility
- Planning and PDCA
- Process
- Variation
- Performance Measurement
- Lean
- Six Sigma
- Kaizen – Continual improvement
- Quality standards such as ISO 9001, ISO 13485, AS9100
- The problem with standards
- The BEX Baseline
- Business Excellence
The course combines instruction with exercises and group discussion.
