Introduction to Business Excellence

Non Member Price

€ 578

Member Price

€ 398

Plus VAT/Sales Tax where applicable.

Take your first step on the road to excellence – discover Business Excellence, learn about how it developed and about how it can help you.

Target Audience

All levels, all functions

Prerequisites

None

Course Duration

1 day

Class Size

Minimum of 14

Course Details

This one-day course introduces Business Excellence, the Business Excellence Baseline™, and the Business Excellence Alignment Model™ framework. It is predominantly lecture-style but also includes group discussion. Topics covered include:

The development of Business Excellence
Deming and other pioneers
The EFQM Excellence model and Baldrige principles
The Business Excellence Baseline™
The Business Excellence Alignment Model™
Process Excellence and Lean Six Sigma
Evidence that Business Excellence delivers results
Strategy integration
Easy first steps

The course combines instruction and exercises with group discussion.

Feedback

NPS ranges from -100 to +100, positive scores are good

NPS 100%

Celia Montero

Datwyler, Switzerland

I really appreciated the structured approach to business excellence presented in the course. The concepts were clearly explained with practical examples, making them easy to understand. The elements and content were inspiring, sparking curiosity and encouraging deeper reflection. This training provided a solid foundation to start the business excellence journey - one that requires work, discipline, resilience, and passion. The interactive discussions were particularly valuable, fostering engagement and further exploration. It motivated me to explore further, and continuously learn.