How Archery can Help you get Taguchi’s Point

A few days ago, in conversation with Vicki Hall (the Institute’s most recently elected fellow), the subject of quality came up. Vicki’s a Business School professor and she was looking…

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On Benchmarking

Last week I presented at the 1st International Benchmarking Conference in Tehran. It was an interesting experience – and one which taught me quite a lot about our host nation.…

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Does experience help?

Common sense would seem to dictate that people with experience – those who have worked with a process – will get better results than those who are new to the…

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