Given the similarity of the terms, it not uncommon for people to get confused – especially since many people are not clear on what the difference between them is. However, […]
On Process Excellence vs. Operational Excellence vs. Business Excellence Read More »
Strategy is something that people spend a lot of time talking about and numerous books have been written about it. Yet, it is something that many people don’t understand well.
Last week I presented at the 1st International Benchmarking Conference in Tehran. It was an interesting experience – and one which taught me quite a lot about our host nation.
Yesterday, my 11-year-old was appointed as a sports leader for her “house” in school (the whole school is grouped into 4 houses). Last night, I asked her what she thought
A few years ago, some of the large European organisations that had used the EFQM Excellence model for a number of years to systematically drive improvement wanted to find ways
