The Three Keys of Good Measurement
You can\’t manage what you don\’t measure. It’s a commonly accepted maxim. However, while measurement is useful, it is understanding that’s important. “You can\’t manage what you don\’t understand,” would […]
APEX in Action
Yesterday, Demid Tishin (CEO of Russian localization company All Correct ), teamed up with Dr. Eoghan O’Grady (Head of the Department of Management Studies at the Dublin Institute of Technology ), and independent
Brendan Slattery, solicitor, talks about The Business Excellence Institute
Our first video testimonial – from Brendan Slattery, partner at the Irish legal firm Barry Doyle and Company.
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Excellent Business is not Zero-Sum
Any business that cannot stay in business is not excellent. It follows that excellent businesses are sustainable but how do leaders ensure that they give the organization a good chance
On Process Excellence vs. Operational Excellence vs. Business Excellence
Given the similarity of the terms, it not uncommon for people to get confused – especially since many people are not clear on what the difference between them is. However,
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Demystifying Strategy in 7 short paragraphs
Strategy is something that people spend a lot of time talking about and numerous books have been written about it. Yet, it is something that many people don’t understand well.
On Benchmarking
Last week I presented at the 1st International Benchmarking Conference in Tehran. It was an interesting experience – and one which taught me quite a lot about our host nation.
The 3 most important parts of leadership
Yesterday, my 11-year-old was appointed as a sports leader for her “house” in school (the whole school is grouped into 4 houses). Last night, I asked her what she thought
Integrating Excellence Assessment with Strategy
A few years ago, some of the large European organisations that had used the EFQM Excellence model for a number of years to systematically drive improvement wanted to find ways
