Excellent Business is not Zero-Sum
Any business that cannot stay in business is not excellent. It follows that excellent businesses are sustainable but how do leaders ensure that they give the organization a good chance […]
On leading change
To change is to become different. In Japanese, the word for “to differ” is chigau. What makes this worth mentioning is the Japanese word for “wrong”. If you haven’t guessed already,
Should change initiatives ever be hidden from those who might oppose them?
The question makes the implicit assumption that the change would be positive for the organization as a whole even if not for all stakeholders. And, it’s very broad. Does it
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On Process Excellence vs. Operational Excellence vs. Business Excellence
Given the similarity of the terms, it not uncommon for people to get confused – especially since many people are not clear on what the difference between them is. However,
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Demystifying Strategy in 7 short paragraphs
Strategy is something that people spend a lot of time talking about and numerous books have been written about it. Yet, it is something that many people don’t understand well.
On Benchmarking
Last week I presented at the 1st International Benchmarking Conference in Tehran. It was an interesting experience – and one which taught me quite a lot about our host nation.
The 3 most important parts of leadership
Yesterday, my 11-year-old was appointed as a sports leader for her “house” in school (the whole school is grouped into 4 houses). Last night, I asked her what she thought
Use governance to differentiate
EY\’s 13th Global Fraud Survey, published a few weeks ago, found that 11% of CEOs are willing to misstate financial figures. As this is both unethical and illegal, this is
Integrating Excellence Assessment with Strategy
A few years ago, some of the large European organisations that had used the EFQM Excellence model for a number of years to systematically drive improvement wanted to find ways
Does experience help?
Common sense would seem to dictate that people with experience – those who have worked with a process – will get better results than those who are new to the
