A one day training workshop designed to give people a real understanding of how to improve processes to gain new efficiencies, enhanced effectiveness, heightened customer focus and an appreciation how they contribute.
Course Details
This intense workshop is designed to provide participants with an understanding of:
- Excellence
- Quality in service
- Process thinking
- Lean and Six Sigma tools
- How process thinking drives efficiency as well as customer and staff satisfaction
It combines instruction with exercises to illustrate key points. The course culminates in a very hands-on practical session where attendees work under pressure to design and pilot improved processes.
Target Audience
All levels, all functions (except six sigma black belts)
Course duration
7 Hours (including breaks)
Prerequisites
None
Class size
12 to 14, 18 to 21, or 24 to 28. With some compromise, a class of 6 to 7 can also be accommodated
Course Code:
O-30
Price
In-house: Negotiable
Open Sessions: €300 (Members), €630 (Non-members)
Plus VAT where applicable
Feedback
Very useful at a practical level. Enjoyed it.”
Alan Doyle, Managing Partner, Barry Doyle & Co., Dublin
We laughed while we learned.”
Robert Scherrer, EFQM Excellence Assessor, Tokyo
Should be compulsory training for all senior managers.”
Course Participant, Munich
Very informative and helpful.”
Course Participant, Toronto
Very comprehensive training in short time, very efficient.”
Course Participant, Hamburg
It makes you stop and think about what you do.”
Course Participant, London
Exceeded my expectations.”
Course Participant, Chicago
Next Open Course
TBD