This quality training course focuses on awareness and understanding. It takes a common sense approach to quality, demystifying the jargon, making concepts easily accessible and shows how quality can be managed in a simple, low-friction way.
- A little background – Deming, Juran, Shewhart, Ono, Taguchi
- Planning and PDCA
- Performance Measurement
- Six Sigma
- Kaizen – Continual improvement
- Quality standards such as ISO 9001, ISO 13485, AS9100
- The problem with standards
- The BEX Baseline
- Business Excellence
The course combines instruction with exercises and group discussion.
All functions, all levels (except quality managers, lean six sigma green and black belts, and ISO 9001 auditors (and similar standards such as ISO 13485).
4 Hours (including breaks)
Open Sessions: €209 (Members), €350 (Non-members)
Plus VAT where applicable
I learned a lot!”
Course participant, London
Makes another wise boring subject highly interesting.”
Course participant, Dallas
Next Open Course