Excellence Assessor Training

This two day course is the first step in qualifying as an Excellence Assessor. It combines lecture sessions, discussion, and exercises to develop the knowledge and capabilities needed to be an Excellence Assessor.

Course Details

  • Assessment vs. audit
  • Assessor competencies and behaviour
  • Communication styles
  • Understanding the Assessment process
  • Evidence
  • Scoring
  • Understanding the organization
  • Prioritising Areas for Improvement
  • Reaching consensus
  • Preparing and delivering feedback

Participants also benefit from one-to-one coaching and feedback during the course.

Target Audience

Those who want to qualify as Excellence Assessors to offer assessment services or to conduct internal self-assessments in their own organization.

Course duration

2 x 8 Hours (including breaks)


Class size

6 to 12 people

Those who successfully complete the course (including the continual assessment), qualify as Apprentice Assessors. Once they demonstrate their capability to consistently assess independently, they become qualified Assessors,

Course Code:


Excellence Assessor Qualification


In-house: Negotiable
Open Sessions: €499 (Members)
Plus VAT where applicable


[NPS ranges from -100 to +100, positive scores are good]

Inadequate Feedback to calculate NPS at this time

Next Open Course

2 & 3 March 2018, Dublin

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