Where Excellence Went Wrong

The Total Quality Management (TQM) movement started in Japan and spread as people recognised the tremendous benefits. In the late 80s and early 90s, the Baldrige Model and EFQM Model…

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On leading change

To change is to become different. In Japanese, the word for “to differ” is chigau. What makes this worth mentioning is the Japanese word for “wrong”. If you haven’t guessed already,…

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